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Shipping & Returns

At LUVLIGHTMEOW, we are committed to providing a smooth shopping experience. Please read our shipping and return policies carefully before making a purchase.

Shipping Information

  • Free Shipping: We offer free shipping on all products—no minimum purchase required!
  • Carrier & Tracking: All orders are shipped via USPS with tracking numbers provided for your convenience.
  • Shipping Times: Our products are printed and fulfilled on-demand, which means shipping times may vary based on the product type:
    • Apparel (e.g., hoodies, t-shirts): 5–12 business days
    • Accessories & Home Goods: 7–15 business days
    • Custom Orders: Additional 1–3 business days for processing
  • Processing Time: Please allow 2–7 business days for production before your order is shipped.
  • Delivery Delays: Shipping times may be extended due to holidays, weather conditions, or other unforeseen circumstances.
Important: Ensure your shipping address is correct before placing your order. We are not responsible for undeliverable packages due to incorrect addresses provided at checkout.

Return & Refund Policy

Your satisfaction is important to us! While we strive for perfection, we understand that sometimes issues may arise. Here are the details of our return and refund policy:

Returns & Refunds Are Accepted If:

  • The product is defective or damaged upon arrival.
  • You received the wrong product due to our mistake.

Return Requests Must Meet These Conditions:

  • Request Period: Returns must be initiated within 30 days of the purchase date.
  • Condition: The item must be unused and in its original condition.
  • Buyer Responsibility: Buyers are responsible for covering the return shipping cost.

Non-Refundable/Non-Returnable Items:

  • Incorrect Address: If the wrong shipping address was provided, we cannot offer refunds or accept returns for lost packages.
  • Change of Mind: We do not accept returns for buyer's remorse or changes in preference.

How to Initiate a Return:

  1. Contact us at order@luvlightmeow.com with your order number and a description of the issue.
  2. Attach photos of the damaged/defective product for review.
  3. Once approved, we will provide instructions for returning the item.
Note: Refunds will only be issued after the returned item is received and inspected. Refunds are processed to the original payment method.

For Crystals and Natural Stone Products

Each crystal and natural stone product is unique, created by nature, which means slight variations in color, size, or texture are normal and part of their charm. We take great care in packaging these fragile items to ensure they arrive safely.
  • Special Handling: Crystal items like towers, statues, and carved stones may require additional packaging to protect their delicate structure during shipping.
  • Shipping Time: Please allow extra time for the processing and shipping of larger or heavier crystal products.
  • Non-Returnable: Due to the unique and natural characteristics of these products, we do not accept returns for minor variations in appearance. Refunds are only provided for items damaged during shipping.

Have a question? Don’t paws, reach out!” 🐾

Send us an email at hello@luvlightmeow.com and we’ll meow back within 48 hours!

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We will donate $1 for each product sold in this shop to Operation Pets Alive
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